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PRIVACY POLICY

MARCH 21, 2025

Systech Audio Visual and Lighting Canada Inc. and its associated companies (together referred to as “Systech AV Canada,” “we,” “us,” or “our”) operate multiple websites and provide products and solutions through mobile and other digital platforms. These platforms are collectively referred to as our “site(s)” or “service(s).” 

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This privacy policy applies to everyone who uses our sites and services. It outlines the types of data we collect, why we collect it, how we use and process it, and the options you have for managing and updating your information 

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By accessing or using our sites and services, you agree to the collection, handling, disclosure, and retention of your personal information as outlined in this policy. The most recent version of this policy will govern each time you use our sites or services. If you disagree with any part of this policy, please discontinue use of our sites and services. 

1. Personal Information You Provide

“Personal information” refers to data that can identify, locate, or contact an individual, as well as other information linked to such data. 

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“Privacy and Data Protection Laws” refers to any laws, regulations, rules, or directives at local, provincial, state, federal, or national levels related to data privacy, security, and protection. This includes, but is not limited to: 

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  • The Canadian Personal Information Protection and Electronic Documents Act (PIPEDA); 

  • Other applicable privacy and data protection laws based on a data subject’s location; and 

  • Any successor legislation or regulations related to these laws. 

 

When you interact with our sites and services, we may collect the following personal information directly from you, depending on the nature of the site or service: 

 

a) Contacting Us: 

 

If you reach out to us using the “Contact Us” or “Live Chat” features on our website, we may request the following information: 

  • Full name (mandatory) 

  • Work email (mandatory) 

  • Company name (optional) 

  • Phone number (optional) 

  • State/region (optional) 

 

b) Account Creation: 

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To purchase services offered on our sites, you may need to create an account by completing an online form. When setting up an account, we typically collect the following information: 

  • Full name 

  • Address 

  • Email address 

  • Credit card information 

  • Password 

  • Username 

 

You may browse our website without registering for an account; however, certain features and services will only be available to registered users. 

 

c) Supplier and Subcontractor Application: 

 

To become an authorized supplier or subcontractor of Systech AV, you must complete an online application form. We will collect the following information: 

  • Full name (mandatory) 

  • Email address (mandatory) 

  • Phone number (mandatory) 

  • Company name (mandatory) 

  • Company address (mandatory) 

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Provision of this information is required for those seeking to become authorized suppliers or subcontractors of Systech AV. 

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This policy outlines our commitment to protecting your privacy and handling your personal information responsibly. 

2. Other Information We Automatically Collect through Cookies and Other Technologies 

2.1 Website Traffic Information 

 

We collect certain website traffic data from visitors to our sites, such as internet protocol (IP) addresses and user preferences. Systech AV Canada uses Google Analytics to analyze trends, manage the sites, and gather demographic insights about our user base. This tool does not create individual profiles for users. Unlike some tracking services, Google Analytics collects only aggregate data and does not maintain individual visitor profiles. 

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2.2 Cookies and Other Tracking Technologies 

 

We use the following types of cookies: 

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Session Cookies – These cookies are automatically deleted after each visit. 

  • They enable you to perform essential site functions, such as remembering data entered in forms during a browsing session. 

  • They help limit the need to transfer information over the internet repeatedly. 

  • Session cookies are not stored on your computer and expire when you close your browser session. 

Persistent Cookies – These cookies remain active across multiple visits to our site. 

  • They allow us to recognize returning anonymous visitors. 

  • By matching an anonymous, randomly generated identifier, we can track specific browsing details, including how you arrived at the site, the pages you viewed, options you selected, and the path you followed through the site. 

  • This information helps us improve the site by fixing errors and enhancing content. 

Analytics Cookies – We use Google Analytics to analyze how users navigate and interact with our sites. 

  • These cookies help us understand trends, monitor usage patterns, and improve site performance. 

  • We do not record any personal information as part of this process. 

Third-Party Cookies – These cookies are generated by third-party services embedded in or linked to our sites. 

  • For example, content from Facebook or YouTube may trigger the creation of cookies when you visit a page with embedded content. 

  • We do not control the generation of these cookies. For more information, please consult the privacy policies of the relevant third-party providers. 

 

2.3 Enabling or Disabling Cookies 

 

If you are unsure about your browser type and version, click ‘Help’ in your browser menu and select ‘About’ to view the relevant details. 

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Microsoft Edge/Internet Explorer 

  • Go to ‘Tools’ → ‘Internet Options’ → ‘Privacy’. 

  • Set the Privacy level to Medium or below to enable cookies. 

  • Higher settings will disable cookies. 

Google Chrome 

  • Click the three dots at the top right → ‘Settings’ → ‘Privacy and Security’ → ‘Cookies and other site data’. 

  • Select ‘Allow all cookies’ to enable cookies. 

  • To disable cookies, select ‘Block all cookies’ or other available options. 

Mozilla Firefox 

  • Go to ‘Options’ → ‘Privacy & Security’. 

  • Under ‘Cookies and Site Data’, check ‘Accept cookies and site data’ to enable cookies. 

  • Uncheck this box to disable cookies. 

Safari 

  • Go to ‘Preferences’ → ‘Privacy’. 

  • To block third-party and advertising cookies, select ‘Prevent cross-site tracking’. 

  • To disable all cookies, select ‘Block all cookies.’ 

3. Our Legal Bases for Processing

We collect and process personal information, including sharing it with third parties, only when we have a legal basis for doing so. Our legal bases include: 

  • Our legitimate interest in providing and improving our sites and services; 

  • Our legitimate interest in maintaining the security of our sites and services; 

  • Our third-party service providers’ legitimate interest in supporting our operations, as described in Section 2; 

  • Your consent, which you can revoke at any time; 

  • When processing is necessary to fulfill a contract to which you are a party; 

  • When processing is necessary to protect your vital interests or the interests of other users; 

  • When processing is required to comply with legal obligations, such as laws, regulations, court orders, or subpoenas. 

4. How We Use Personal Information

4.1 Personal Information You Provide to Us 

 

We may use the personal information you provide in the following ways: 

  • To fulfill our obligations related to your purchase of or subscription to our services; 

  • To enable site features such as localized content and data retrieval; 

  • To send important notices about changes to your account, terms, or policies; 

  • To process payments and send payment-related communications; 

  • To verify information provided through our sites and services; 

  • To solicit input and feedback to improve user experience; 

  • To enable communication with other users through site-specific channels; 

  • To contact you as required by law; 

  • To meet contractual obligations; 

  • To send reminders, updates, security alerts, and support communications; 

  • To provide information about new services, promotions, or opportunities; 

  • To manage site and service administration; 

  • To provide customer service and technical support; 

  • To administer surveys, contests, or other promotional events; 

  • To detect and prevent fraud or illegal activity; 

  • To comply with legal obligations; 

  • For internal research, auditing, and analysis to improve services; 

  • To allow you to apply for jobs or sign up for offers through our services. 

 

We may also use your personal information for other purposes disclosed at the time of collection or with your consent. 

 

4.2 Other Information We Automatically Collect Through Cookies and Other Technologies

 

We may use information collected through cookies and tracking technologies to: 

  • Recognize you when you return to our sites; 

  • Analyze trends, monitor site usage, and understand user behavior; 

  • Collect demographic insights about our user base; 

  • Customize content, ads, and offers on our sites and services; 

  • Conduct market research and performance analysis to improve user experience. 

5. Sharing Personal Information 

We may share your personal information with third parties under the following circumstances: 

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  • Service Providers: We engage third-party providers for services such as maintenance, hosting, data storage, security, analytics, payment processing, marketing, email distribution, and customer service. 

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor company. 

  • Legal Obligations: We may disclose information if required by law, court order, or regulatory action, or to defend our legal rights. 

  • Fraud and Security: We may share information to detect and prevent fraud, investigate security issues, or protect public safety. 

  • Emergency Situations: We may disclose information if there is an emergency that threatens public safety. 

  • Affiliates: We may share information with our subsidiaries and affiliates for internal purposes, including marketing. 

  • Co-Branded Services: If you register for a co-branded service, we may share information with the partner company providing the service. 

  • With Your Consent: We may share information with third parties when you have given consent. 


This policy outlines how Systech AV Canada manages and protects your information while providing our services. 

6. User-Generated Content, Online Communities and Forums, Profiles, Surveys, Reviews, and Ratings 

You may choose to publicly disclose personal information about yourself or others when: 

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  • Contributing user-generated content (such as articles, blogs, surveys, reviews, ratings, or podcasts); 

  • Communicating with others in our online forums or communities; or 

  • Posting images, photos, or videos. 

 

Please be aware that any information you voluntarily disclose in these areas of our sites or services is unencrypted and considered public information. Therefore, there is no expectation of privacy or confidentiality unless the terms of use of the site or service specifically limit the use of such content (for example, if we inform you how survey and rating responses will be used or if anonymity is an option). 

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Any personal information you submit while participating in these public activities can be read, collected, or used by other users. We encourage you to review the specific terms of use for each site or service before posting in these areas. Systech AV Canada is not responsible for any personal information you choose to make public and strongly advises against sharing any personal health or other sensitive information that could directly or indirectly identify you or others.

7. Accessing and Updating Personal Information

We encourage you to keep your personal information accurate and up to date. The methods for accessing, viewing, correcting, and deleting your personal information depend on the specific sites or services you use and their features. You can: 

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  • View and change information – Return to the web page where you originally submitted your data and follow the instructions. 

  • Update your account information – Log into the site or service where you are registered and update your account settings. 

  • Close your account – Log into the site or service where you are registered and follow the steps to close your account. 

  • Manage email preferences – Visit the email preferences page or follow the opt-out or unsubscribe instructions included in each email (see the “Email and Other Communications” section for more details). 

  • Control certain information collection and use – Adjust the permissions and settings in your mobile device, including disabling geo-location. 

 

If you have questions about managing your information, please contact dataprivacy@systechav.net. To protect your privacy and security, we take reasonable steps to verify your identity before granting access to your data. 

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Please note that some records and information may be retained for specific purposes, such as legal, payment, accounting, technical, dispute resolution, enforcement of our terms of use, or customer service. If you have posted comments or user-generated content on our site, we may not be able to delete it. We are not responsible for removing or editing your public activity or any content resulting from it. Requests that are unreasonably repetitive or technically impractical, or that jeopardize the privacy of others, may be denied. 

8. Storing Personal Information 

We retain your personal information while your account is active or as needed to provide services. We may also retain personal information after your account has been closed if retention is reasonably necessary to: 

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  • Comply with legal or regulatory obligations; 

  • Resolve disputes; 

  • Prevent fraud and abuse; 

  • Enforce our Terms of Use or other contracts; or 

  • Retain data when it is not technically feasible to delete it. 

9. Email and Other Communications 

Our sites and services may allow us or other users to communicate with you through emails or other electronic channels. 

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9.1 Opting Out of Requested Communications 

 

Requested communications include email newsletters and software updates that you have expressly requested or consented to receive. You can opt out using one of the following methods: 

  • Selecting the “opt-out” or “unsubscribe” link included in each email; 

  • Returning to the site where you originally registered and adjusting your preferences; or 

 

9.2 Opting Out of Transactional or Relationship Communications 

 

Transactional or relationship communications include event or meeting requests, reminders, and cancellations. These communications are essential to the service and cannot always be opted out of. However, you may be able to adjust the frequency of receiving them through the service’s settings. 

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9.3 Opting Out of General or Promotional Communications 

 

General communications include product updates, special offers, and market research invitations. You can opt out using one of the following methods: 

  • Selecting the “opt-out” or “unsubscribe” link included in each email; or 

10. Linked Websites and Services

Our sites and services may link to third-party websites or services that operate independently from Systech AV Canada. We are not responsible for the privacy practices of any third party. Once you leave our site or service, you should review the privacy policies of those third-party sites or services. 

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We may also provide social media features that allow you to share information with your social network(s). Your use of these features may result in the collection or sharing of personal information. We encourage you to review the privacy settings and policies of the social media platforms you use. 

11. Children’s Information

Children under 16 are not permitted to use our sites and services. We do not knowingly collect personal information from children under 16. If we discover that personal information has been collected from a child under 16, we will take steps to delete it promptly. 

12. International Users

Systech AV Canada may transfer your information to its subsidiaries, affiliates, representatives, or third-party contractors worldwide. We will comply with applicable privacy and data protection laws when transferring personal data across borders. 

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For residents of the European Economic Area (EEA), if a data transfer is made to a country not recognized as providing an adequate level of protection, we will implement appropriate safeguards such as: 

  • Data transfer agreements based on EU model agreements; 

  • Binding corporate rules; 

  • Legally defined exceptions (such as explicit consent); or 

  • Other approved mechanisms to ensure adequate protection. 

13. Privacy Rights and Choices

If you are a resident of the EEA, Switzerland, the UK, California, or another jurisdiction with applicable privacy laws, you may have the right to: 

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  • Access your personal data; 

  • Amend or correct personal data; 

  • Delete personal data; 

  • Object to or restrict processing of personal data; 

  • Transfer personal data; and 

  • Withdraw consent for processing. 

 

To exercise these rights, contact dataprivacy@systechav.net. We may decline requests that are repetitive, technically impractical, or that jeopardize the privacy of others. 

14. EU Privacy Rights

Residents of the European Union have the right to: 

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  • Request access to personal data; 

  • Correct personal data; 

  • Request deletion of personal data; 

  • Object to processing of personal data; 

  • Restrict processing of personal data; 

  • Request transfer of personal data; and 

  • Withdraw consent at any time. 

 

You can exercise these rights by contacting dataprivacy@systechav.net with "EU Privacy Rights" in the subject line. If you believe we have not complied with applicable privacy laws, you have the right to file a complaint with an EU Data Protection Authority. 

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